/* ============================================================================
   AGENT ACCESS (#/agent-access, js/views/agent-access.js), 2026-10-25.
   Patchbay matrix on the Backline tokens. Granted = filled jack (teal), default
   = ringed jack (the agent is open to all staff), no access = empty socket.
   Desktop: a table that scrolls sideways in its own box. Phone (<720px): agent
   cards, then one card per person with agent chips.
   ============================================================================ */
.aa { display: flex; flex-direction: column; gap: 14px; }
.aa-head { display: flex; flex-direction: column; gap: 6px; }
.aa-lede { margin: 0; color: var(--ink2); font-size: 13.5px; line-height: 1.5; max-width: 60ch; }
.aa-body { display: flex; flex-direction: column; gap: 14px; min-width: 0; }
.aa-h2 { margin: 6px 0 2px; font-family: var(--serif); font-size: 17px; font-weight: 600; color: var(--ink); letter-spacing: -0.1px; }

.aa-tools { display: flex; flex-wrap: wrap; gap: 10px; }
.aa-field { display: flex; align-items: center; gap: 9px; min-width: 0; flex: 0 1 260px;
  background: var(--surf2); border: 1px solid var(--line2); border-radius: 12px; padding: 0 12px; min-height: 44px; }
.aa-field.grow { flex: 1 1 300px; }
.aa-field:focus-within { border-color: var(--teal); }
.aa-field-l { font-family: var(--mono); font-size: 11px; color: var(--mut); flex: none; }
.aa-field input { flex: 1 1 0; min-width: 0; background: none; border: none; outline: none; color: var(--ink); font-size: 16px; padding: 10px 0; }
.aa-field input::placeholder { color: var(--mut); }

.aa-legend { display: flex; flex-wrap: wrap; gap: 6px 18px; font-size: 12px; color: var(--ink2); }
.aa-lg { display: inline-flex; align-items: center; gap: 7px; }

.aa-status { position: sticky; top: 0; z-index: 2; background: var(--surf); padding: 6px 0; min-height: 22px; display: flex; align-items: center; gap: 10px; flex-wrap: wrap; font-size: 13px; color: var(--ink2); }
.aa-status[data-tone="ok"] { color: var(--ink); }
.aa-status[data-tone="bad"] { color: var(--bad); }
.aa-undo { font-size: 12.5px; font-weight: 700; color: var(--teal); padding: 6px 10px; border-radius: 9px; border: 1px solid var(--tealStroke); min-height: 32px; }
.aa-undo:hover { background: var(--tealSoft); }

/* --- the jack --------------------------------------------------------------- */
.aa-jack { width: 20px; height: 20px; border-radius: 999px; flex: none; position: relative; display: inline-block;
  background: var(--bg); border: 1.5px solid var(--line2); box-shadow: inset 0 2px 3px rgba(0,0,0,.55); }
.aa-jack[data-state="granted"] { background: var(--teal); border-color: var(--teal); box-shadow: none; }
.aa-jack[data-state="granted"]::after { content: ""; position: absolute; inset: 6px; border-radius: 999px; background: var(--bg); }
.aa-jack[data-state="default"] { background: var(--bg); border: 2px solid var(--teal); box-shadow: none; }
.aa-jack[data-state="default"]::after { content: ""; position: absolute; inset: 5px; border-radius: 999px; background: var(--tealSoft); }

/* --- cells ------------------------------------------------------------------ */
.aa-cell { display: inline-flex; align-items: center; justify-content: center; gap: 6px; border-radius: 10px;
  transition: background .12s, opacity .12s; }
.aa-cell:hover { background: var(--surf3); }
.aa-cell:focus-visible, .aa-switch:focus-visible, .aa-undo:focus-visible, .aa-more:focus-visible { outline: 2px solid var(--teal); outline-offset: 2px; }
.aa-cell.pending { opacity: .55; }
.aa-cell.flash .aa-jack { animation: aa-patch .28s ease-out; }
@keyframes aa-patch { 0% { transform: scale(.7); } 70% { transform: scale(1.12); } 100% { transform: scale(1); } }
.aa-cell.aa-cell { min-width: 44px; min-height: 44px; flex-direction: column; gap: 2px; padding: 4px 6px; }
.real-device .aa-status { top: env(safe-area-inset-top, 0px); }
.aa-cell[data-err="1"] { outline: 2px solid var(--bad); outline-offset: -2px; }

/* --- desktop matrix ----------------------------------------------------------- */
.aa-tablewrap { overflow-x: auto; overscroll-behavior-x: contain; border: 1px solid var(--line); border-radius: 16px; background: var(--surf); }
.aa-table { border-collapse: separate; border-spacing: 0; width: max-content; min-width: 100%; }
.aa-table th, .aa-table td { border-bottom: 1px solid var(--hair); padding: 0; text-align: center; vertical-align: middle; }
.aa-table tbody tr:last-child > * { border-bottom: none; }
.aa-table tbody tr:hover > * { background: var(--surf2); }
.aa-corner, .aa-who { position: sticky; left: 0; z-index: 1; background: var(--surf); text-align: left !important; border-right: 1px solid var(--line); }
.aa-corner { vertical-align: bottom !important; padding: 12px 14px !important; font-family: var(--mono); font-size: 11px; color: var(--mut); font-weight: 500; }
.aa-who { padding: 8px 14px !important; min-width: 190px; max-width: 240px; }
.aa-wn { display: block; font-size: 13.5px; font-weight: 600; color: var(--ink); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.aa-wr { display: block; font-size: 11.5px; color: var(--mut); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.aa-table td { padding: 4px 8px; }

.aa-strip { vertical-align: bottom !important; border-left: 1px solid var(--hair); background: var(--surf2); }
.aa-strip.off .aa-aname { color: var(--mut); }
.aa-strip-in { display: flex; flex-direction: column; align-items: flex-start; gap: 6px; padding: 12px 12px 10px; width: 156px; text-align: left; }
.aa-aname { display: inline-flex; align-items: center; gap: 4px; max-width: 100%; min-width: 0; min-height: 28px; margin: -4px -6px 0; padding: 2px 6px;
  border-radius: 8px; font-size: 13.5px; font-weight: 700; color: var(--ink); text-align: left; }
.aa-aname-t { min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.aa-aname svg { flex: none; color: var(--mut); transition: transform .15s ease; }
.aa-aname:hover { background: var(--surf3); }
.aa-aname:hover svg { transform: translateX(2px); color: var(--teal); }
.aa-aname:focus-visible { outline: 2px solid var(--teal); outline-offset: 1px; }
.aa-kind { font-family: var(--mono); font-size: 10.5px; padding: 2px 7px; border-radius: 6px; border: 1px solid var(--line2); color: var(--ink2); }
.aa-kind.webhook { border-color: var(--violetStroke); color: var(--violet2); }
.aa-conn { display: inline-flex; align-items: center; gap: 6px; font-size: 11.5px; color: var(--ink2); line-height: 1.3; }
.aa-conn { flex-wrap: wrap; }
.aa-conn-d { flex-basis: 100%; padding-left: 14px; font-size: 11px; color: var(--mut); overflow-wrap: anywhere; }
/* The five door states + Disabled. Each light also carries its word, so color is never the only signal. */
.aa-led { width: 8px; height: 8px; border-radius: 999px; flex: none; background: var(--mut); box-sizing: border-box; }
.aa-led[data-status="connected"]    { background: var(--ok);   box-shadow: 0 0 0 3px var(--okSoft); }
.aa-led[data-status="connecting"]   { background: var(--warn); box-shadow: 0 0 0 3px var(--warnSoft); animation: aa-breathe 1.4s ease-in-out infinite; }
.aa-led[data-status="disconnected"] { background: var(--mut); }
.aa-led[data-status="error"]        { background: var(--bad);  box-shadow: 0 0 0 3px var(--badSoft); }
.aa-led[data-status="absent"]       { background: transparent; border: 1.5px solid var(--mut); }
.aa-led[data-status="disabled"]     { background: var(--line2); }
.aa-conn[data-status="connected"] .aa-conn-w { color: var(--ok); }
.aa-conn[data-status="connecting"] .aa-conn-w { color: var(--warn); }
.aa-conn[data-status="error"] .aa-conn-w { color: var(--bad); }
.aa-conn[data-status="disconnected"], .aa-conn[data-status="absent"], .aa-conn[data-status="disabled"] { color: var(--mut); }
@keyframes aa-breathe { 50% { opacity: .45; } }
.aa-lg-sep { width: 1px; height: 14px; background: var(--line2); }
.aa-lg .aa-led { margin-right: 1px; }
.aa-switch { display: inline-flex; align-items: center; gap: 8px; min-height: 32px; font-size: 11.5px; font-weight: 600; color: var(--ink2); text-align: left; }
.aa-switch .toggle { width: 34px; height: 20px; }
.aa-switch .toggle .knob { width: 14px; height: 14px; }
.aa-switch .toggle.on { background: var(--teal); border-color: var(--teal); }
.aa-switch .toggle.on .knob { background: var(--bg); transform: translateX(14px); }

/* --- phone: agent cards + person cards ------------------------------------------ */
.aa-agentcards, .aa-people { display: none; flex-direction: column; gap: 10px; }
.aa-acard, .aa-pcard { background: var(--surf); border: 1px solid var(--line); border-radius: 14px; padding: 12px 13px; display: flex; flex-direction: column; gap: 8px; min-width: 0; }
.aa-acard.off { background: var(--bg2); }
.aa-acard-top, .aa-pcard-top { display: flex; align-items: center; gap: 8px; min-width: 0; flex-wrap: wrap; }
.aa-switches { display: flex; flex-wrap: wrap; gap: 4px 16px; }
.aa-switches .aa-switch { min-height: 44px; font-size: 12.5px; }
.aa-chips { display: flex; flex-wrap: wrap; gap: 8px; }
.aa-cell.aa-chip { min-height: 44px; padding: 6px 12px 6px 8px; border: 1px solid var(--line2); background: var(--surf2); justify-content: flex-start; }
.aa-cell.aa-chip[data-state="granted"] { border-color: var(--tealStroke); background: var(--tealSoft); }
.aa-chip-n { font-size: 13px; font-weight: 600; color: var(--ink); }
.aa-chip-s { font-family: var(--mono); font-size: 10.5px; color: var(--mut); }
.aa-cell.aa-chip[data-state="granted"] .aa-chip-s, .aa-cell.aa-chip[data-state="default"] .aa-chip-s { color: var(--teal); }

@media (max-width: 719px) {
  .aa-tablewrap { display: none; }
  .aa-agentcards, .aa-people { display: flex; }
  .aa-field, .aa-field.grow { flex: 1 1 100%; }
  .aa-lg-sep { flex-basis: 100%; width: auto; height: 0; background: none; }
}

/* --- audit log --------------------------------------------------------------- */
.aa-log { display: flex; flex-direction: column; gap: 8px; margin-top: 8px; }
.aa-log-days { display: flex; flex-direction: column; gap: 12px; }
.aa-log-days:empty { display: none; }
.aa-log-day { display: flex; flex-direction: column; gap: 6px; }
.aa-log-dh { margin: 0; font-family: var(--mono); font-size: 11px; font-weight: 500; color: var(--mut); letter-spacing: .4px; }
.aa-log-list { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; border: 1px solid var(--line); border-radius: 14px; background: var(--surf); overflow: hidden; }
.aa-log-list:empty { display: none; }
.aa-log-row { display: flex; align-items: flex-start; gap: 11px; padding: 11px 13px; border-top: 1px solid var(--hair); min-width: 0; }
.aa-log-row:first-child { border-top: none; }
.aa-log-ic { width: 28px; height: 28px; border-radius: 8px; display: grid; place-items: center; flex: none; background: var(--surf2); color: var(--mut); }
.aa-log-ic.gr { color: var(--teal); background: var(--tealSoft); }
.aa-log-ic.rev { color: var(--bad); background: var(--badSoft); }
.aa-log-ic.conn { color: var(--ok); background: var(--okSoft); }
.aa-log-mid { flex: 1 1 0; min-width: 0; }
.aa-log-line { font-size: 13px; color: var(--ink); line-height: 1.4; }
.aa-log-note { font-size: 12px; color: var(--ink2); margin-top: 2px; }
.aa-log-ts { font-family: var(--mono); font-size: 11px; color: var(--mut); flex: none; white-space: nowrap; font-variant-numeric: tabular-nums; }
.aa-more { align-self: flex-start; min-height: 44px; }
.aa-empty { font-size: 13px; color: var(--mut); padding: 14px; }
.aa-inline-err { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; color: var(--bad); font-size: 13px; }
.aa-denied a.btn-glass { text-decoration: none; margin-top: 6px; }

.aa-titlerow { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.aa-rochip { display: inline-flex; align-items: center; gap: 5px; padding: 3px 10px; border-radius: 999px; border: 1px solid var(--line2);
  background: var(--surf2); color: var(--ink2); font-size: 12px; font-weight: 600; letter-spacing: .02em; }
.aa-rochip svg { flex: none; }
.aa-rochip[hidden] { display: none; }
.aa-ro .aa-cell { cursor: default; }
.aa-ro .aa-cell:hover { background: none; }
.aa-switch[disabled] { opacity: .5; cursor: not-allowed; }
.aa-emptynote { display: flex; align-items: center; gap: 10px; padding: 11px 14px; border-radius: 12px; border: 1px dashed var(--tealStroke);
  background: var(--tealSoft); color: var(--ink); font-size: 13.5px; line-height: 1.45; }
.aa-emptynote svg { flex: none; color: var(--teal); }

/* --- bot panel: right-hand sheet on desktop, bottom sheet on phones ------------------ */
html.aa-locked { overflow: hidden; }
.aa-panel[hidden], .aa-scrim[hidden], .aa-emptynote[hidden] { display: none; }
.aa-scrim { position: fixed; inset: 0; z-index: 400; background: rgba(5, 7, 11, .62); animation: aa-fade .16s ease-out; }
.aa-panel { position: fixed; z-index: 401; top: 0; right: 0; bottom: 0; width: min(420px, 100vw); overflow-y: auto; overscroll-behavior: contain;
  background: var(--surf); border-left: 1px solid var(--line2); padding: calc(18px + env(safe-area-inset-top, 0px)) 20px calc(24px + env(safe-area-inset-bottom, 0px));
  display: flex; flex-direction: column; gap: 16px; animation: aa-slide .2s ease-out; outline: none; }
@keyframes aa-fade { from { opacity: 0; } }
.aa-panel:focus, .aa-panel:focus-visible { outline: none; }
@keyframes aa-slide { from { transform: translateX(24px); opacity: 0; } }
.aa-p-head { display: flex; align-items: flex-start; justify-content: space-between; gap: 12px; }
.aa-p-title { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; min-width: 0; }
.aa-p-name { margin: 0; font-family: var(--serif); font-size: 24px; font-weight: 600; letter-spacing: -0.2px; color: var(--ink); overflow-wrap: anywhere; }
.aa-p-close { min-height: 44px; min-width: 44px; padding: 0 12px; border-radius: 10px; font-size: 13px; font-weight: 600; color: var(--ink2); border: 1px solid var(--line2); }
.aa-p-close:hover { background: var(--surf3); color: var(--ink); }
.aa-p-status { display: flex; align-items: center; gap: 14px; padding: 16px; border-radius: 14px; background: var(--surf2); border: 1px solid var(--line); }
.aa-p-status[data-status="connected"]  { border-color: var(--okStroke); }
.aa-p-status[data-status="connecting"] { border-color: var(--amberStroke); }
.aa-p-status[data-status="error"]      { border-color: var(--badSoft); background: linear-gradient(0deg, var(--badSoft), var(--badSoft)), var(--surf2); }
.aa-led.big { width: 14px; height: 14px; }
.aa-led.big[data-status="absent"] { border-width: 2px; }
.aa-p-status-t { min-width: 0; display: flex; flex-direction: column; gap: 3px; }
.aa-p-status-w { font-size: 17px; font-weight: 700; color: var(--ink); }
.aa-p-status[data-status="connected"] .aa-p-status-w { color: var(--ok); }
.aa-p-status[data-status="connecting"] .aa-p-status-w { color: var(--warn); }
.aa-p-status[data-status="error"] .aa-p-status-w { color: var(--bad); }
.aa-p-status-s { font-size: 13px; color: var(--ink2); line-height: 1.45; overflow-wrap: anywhere; }
.aa-p-actions { display: flex; flex-wrap: wrap; gap: 8px; }
.aa-p-btn { display: inline-flex; align-items: center; justify-content: center; gap: 8px; min-height: 44px; padding: 0 16px; border-radius: 11px;
  font-size: 14px; font-weight: 700; border: 1px solid var(--line2); color: var(--ink); background: var(--surf2); transition: background .12s, border-color .12s, opacity .12s; }
.aa-p-btn.primary { background: var(--teal); border-color: var(--teal); color: var(--bg); }
.aa-p-btn.primary:hover { filter: brightness(1.06); }
.aa-p-btn.quiet:hover { background: var(--surf3); }
.aa-p-btn.danger { background: var(--bad); border-color: var(--bad); color: var(--ink); }
.aa-p-btn[disabled] { opacity: .45; cursor: not-allowed; }
.aa-p-btn[aria-busy="true"] { opacity: 1; cursor: progress; }
.aa-p-btn:focus-visible, .aa-p-close:focus-visible { outline: 2px solid var(--teal); outline-offset: 2px; }
.aa-spin { width: 14px; height: 14px; border-radius: 999px; border: 2px solid currentColor; border-right-color: transparent; animation: aa-rot .7s linear infinite; }
@keyframes aa-rot { to { transform: rotate(360deg); } }
.aa-p-msg { font-size: 13px; line-height: 1.45; color: var(--ink2); min-height: 0; }
.aa-p-msg:empty { display: none; }
.aa-p-msg[data-tone="ok"] { color: var(--ok); }
.aa-p-msg[data-tone="bad"] { color: var(--bad); }
.aa-p-msg[data-tone="warn"] { color: var(--warn); }
.aa-p-facts { margin: 0; display: grid; grid-template-columns: max-content 1fr; gap: 8px 16px; padding: 14px 0; border-top: 1px solid var(--hair); border-bottom: 1px solid var(--hair); }
.aa-p-fact { display: contents; }
.aa-p-fact dt { font-family: var(--mono); font-size: 11px; color: var(--mut); padding-top: 2px; }
.aa-p-fact dd { margin: 0; font-size: 13px; color: var(--ink); min-width: 0; overflow-wrap: anywhere; font-variant-numeric: tabular-nums; }
.aa-p-fact dd.bad { color: var(--bad); }
.aa-p-switches { display: flex; flex-wrap: wrap; gap: 4px 18px; }
.aa-p-switches .aa-switch { min-height: 44px; font-size: 13px; }
.aa-p-h3 { margin: 0 0 8px; font-size: 13px; font-weight: 700; color: var(--ink); }
.aa-p-line { margin: 0; font-size: 13px; color: var(--ink2); line-height: 1.45; }
.aa-p-people { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 8px; }
.aa-p-people li { display: flex; align-items: center; gap: 9px; font-size: 13.5px; color: var(--ink); min-width: 0; }
.aa-p-people .aa-jack { width: 14px; height: 14px; }
.aa-p-people .aa-jack[data-state="granted"]::after { inset: 4px; }
.aa-p-people .aa-wr { display: inline; }
@media (max-width: 719px) {
  .aa-panel { top: auto; left: 0; width: 100vw; max-height: 88vh; border-left: none; border-top: 1px solid var(--line2); border-radius: 18px 18px 0 0;
    animation-name: aa-rise; }
  .aa-acard .aa-aname { font-size: 15px; min-height: 44px; }
}
@keyframes aa-rise { from { transform: translateY(32px); opacity: 0; } }

@media (prefers-reduced-motion: reduce) {
  .aa-cell, .aa-switch .toggle, .aa-switch .toggle .knob, .aa-aname svg, .aa-p-btn { transition: none; }
  .aa-led[data-status="connecting"], .aa-cell.flash .aa-jack, .aa-scrim, .aa-panel, .aa-spin { animation: none; }
}

/* --- Ask surfaces: connect light on the roster + access notes (ask.js, ask-thread.js,
   agent-detail.js, agent-chat.js) ------------------------------------------------- */
.ask-agent .ask-conn { width: 8px; height: 8px; border-radius: 999px; flex: none; background: var(--mut); margin-left: auto; }
.ask-agent .rr + .ask-conn { margin-left: 8px; }
.ask-agent .ask-conn.ok { background: var(--ok); box-shadow: 0 0 0 3px var(--okSoft); }
.ask-agent .ask-conn.bad { background: var(--bad); box-shadow: 0 0 0 3px var(--badSoft); }
.ask-agent .ask-conn.warn { background: var(--warn); box-shadow: 0 0 0 3px var(--warnSoft); }
.ask-agent .ask-conn[data-status="absent"] { background: transparent; border: 1.5px solid var(--mut); box-sizing: border-box; }
.agent-access-note { display: flex; align-items: flex-start; gap: 10px; padding: 12px 14px; border-radius: 12px;
  background: var(--surf2); border: 1px solid var(--line2); color: var(--ink); font-size: 13.5px; line-height: 1.45; }
.agent-access-note svg { flex: none; margin-top: 1px; color: var(--warn); }
.agent-access-note[data-kind="not_connected"] svg { color: var(--mut); }
.ac-from { font-family: var(--mono); font-size: 11px; color: var(--violet2); margin-bottom: 4px; }
.ac-plain { white-space: pre-wrap; font-size: 13.5px; line-height: 1.5; color: var(--ink); }
.ac-waiting { font-size: 12.5px; color: var(--mut); }